Important information regarding Elos Cresco®
In recent years, the demand for Cresco products has decreased. We have now reached the point where we have decided to stop producing and selling Cresco components.
On October 6, 2017, we sent an informative letter to all our customers regarding this. You can read the letter with no country-specific information here.
If you have a warranty case, or if you have questions, please send an email to firstname.lastname@example.org.
If you have a Cresco Warranty Issue
Although the production of Cresco components has been concluded, we are handling complaints regarding components that have been in use for less ten years.
If a Cresco bridge breaks, in most cases what has happened is that the bridge screws have fractured. To obtain new screws for the bridge, you must complete a warranty form and submit it to Elos Medtech. After approval of the complaint, an order for new bridge screws will be created automatically. NOTE: The warranty period is not extended by installing new screws. It is the first install date of the bridge that is valid for the warranty period.
In some cases, an insert has been used between the dental implant and the Cresco bridge. If the insert is broken, the bridge might need to be re-made. In such cases, we offer the Elos Accurate Hybrid Base solution. You can read about how to use the Cresco bridge as a template for a new, milled bridge, created in a digital workflow here. Regardless of problem, the starting point of the handling process is via the complaint form below.