Return Policy

We appreciate your business and strive to provide you with the best service and experience. Please take a moment to review our return policy.

Return Authorization and Packaging:

Returns are accepted only with prior authorization. Please contact our customer service team at emgo.supply.chain@elosmedtech.com to initiate the return process. All returned products must be properly packaged in a box to ensure their safe return. Products should be in their original packaging, unused, and in the same condition as when received.

Return Period:

We understand that business needs may change, and we offer a flexible return period. Please initiate the return process within 30 days of the purchase date.

Return Shipping:

Return shipping costs are the responsibility of the buyer unless otherwise agreed upon with our customer service team.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Refund Process:

Once the returned items are received and inspected, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase.

Contact Us:

For all return inquiries or to initiate a return, please contact our customer service team at emgo.supply.chain@elosmedtech.com.

By making a purchase with us, you acknowledge and agree to abide by our B2B return policy as outlined above. We value your partnership and appreciate the opportunity to serve your business needs.

Thank you for choosing Elos Medtech.